Frequently Asked Questions

Here are a few of the most frequently asked questions:

Q.Why use "I'm Busy"?
A. "I'm Busy" allows you to establish "out of office" status straight from your BlackBerry. If you don't want to be bothered, and everyone KNOWS you have a BlackBerry, you can enable "I'm Busy" and set your customizable message stating you are currently unavailable. Additionally, "I'm Busy" is the only program that autoreplies to incoming sms and pins. Now you can put your BlackBerry down and not worry about checking it every 15 minutes for messages. Let "I'm Busy" be your autorespond assistant.

Q. Can I just enable “I’m Busy” for SMS only on my BlackBerry?
A. Yes.

Q. Can I just enable “I’m Busy” for emails only on my BlackBerry?
A. Yes.

Q. Can I enable "I'm Busy" for PIN only on my BlackBerry?
A. Yes.

Q. Can I enable "I'm Busy" for the multiple email accounts on my BlackBerry?
A. Yes. And you can pick and chose which email accounts you want "I'm Busy" to respond to.

Q. How will I know when my trial period is over with "I'm Busy"?
A. The AutoResponder stops working. You will then need to go to Handango.com and search for I'mBusy in the BlackBerry section to purchase a fully licensed version.

Q. What is the cost of a fully licensed version of "I'm Busy"?
A. $12.95 US Dollars.

Q. What is "Cached Address Expiration" (CAE)?
A. When "I'm Busy" is enabled and the program autoresponds to an incoming email, sms or pin, your message is sent to that person. If that person sends another email, sms or pin within the time frame you have picked from the drop down menu, no autoresponse will be sent. For example, if I have my CAE set to 30 minutes and my friends keep emailing me, "I'm Busy" will only autorespond once to that specific friend within a 30 minute time period. This feature allows you, the user, to control how often "I'm Busy" functions to the same user. By setting the time period higher means less autoreplies from your BlackBerry to that specific person.

Q. How do I enable "I'm Busy" on my BlackBerry?
A. After downloading "I'm Busy" to your BlackBerry, find the "I'm Busy" icon on your application section of your BlackBerry. Click once on the icon. Place your cursor in the box to the left of Enable AutoResponder. A check mark will now be shown within the box. Next, scroll down and specify which one of the three responses you want "I'm Busy" to send. Finally, scroll down to the bottom of the page and press Save. "I'm Busy" is now enabled.

Q. How do I edit the text on the AutoResponder options?
A. Take your cursor to the end of one of the preloaded responses and backspace over the existing text. Then type in your custom response. Scroll to the bottom of the screen and press Save.

Q. Do I have to pay any other fees for "I'm Busy" besides the $12.95?
A. None from "I'm Busy". Your cell provider will charge you for any SMS at your regular rate.

Q. Does my phone have to be on for "I'm Busy" to work?
A. Yes. If "I'm Busy" is enabled when your phone is powered off, "I'm Busy" will automatically be disabled. You will need to re-enable it when you want to use "I'm Busy" again.

Q. Is "I'm Busy" compatible with CDMA devices like the BlackBerry 8830
A. ImBusy is currently not compatible with CDMA devices like BlackBerry 8830 (aka "World phone") due to network BlackBerry limitations.

Q. Can I get a new license if I change phones
A. Yes. Please contact us via email at imbusysoftware@gmail.com and give us your name. We will cross check your name to verify you have purchased "I'm Busy" before. You will then need to give us your PIN# and we can generate a new unlock code for your new device.

Q. What's the easiest way to convert the Free Trial Version to the Fully Licensed Paid Version?
A. Converting Free Trial Version to Fully Licensed Version:

1. From your PC Browser, open a Handango account on http://www.Handango.com
2. Specify which model BlackBerry you have on Handango.
3. Now, search for "I'm Busy" in the BlackBerry section.
4. Purchase and Download "I'm Busy" from Handango.
5. Handango will email you the Unlock Code for "I'm Busy". Keep that code!
6. Once you have the Unlock Code, on your BlackBerry open "I'm Busy" and click on About (which is at the bottom of the screen).
7. Scroll down to the Unlock Code Here line: type your unlock code.
8. Scroll down one more line and click Unlock. You may have to fiddle with your mouse ball to get down to this line. For some reason it can act funny sometimes.
9. Viola! You are all set. Remember to keep your Unlock Code so as improvements are made to "I'mBusy" you can upgrade for FREE!